Q: I have uploaded inspection data, how do I know when the report is ready?

Instructions on tracking progress here.

Q: How do I access the oblique images I uploaded?

Obliques images, if uploaded at the time of order submission, can be accessed on the web app, via the inspection report. Note that other inspection images are also accessible in the “Data” tab.

Q: I may have added a wrong irradiance value / I forgot to enter irradiance at the time of data submission. How do I correct it?

The irradiance value entered at the time of inspection cannot be updated once the images are submitted for processing. The irradiance is used for normalizing the Delta T values of the anomalies shown in the inspection report. If you forgot to enter the irradiance value, the Delta T are not normalized and report shows the absolute Delta T values. 

Q: I see a diode anomaly pin one row over than what I see in the IR image. Is that expected?

Instant inspection reports are fully automated and not quality checked or corrected for errors. Some inaccuracies for location of the anomaly pins are expected. In such cases, use the IR image to identify the row or module for locating the anomaly accurately.

Q: How do I know where the string anomalies are?

Instant inspection reports currently do not identify string anomalies. The best way to identify those are by locating the consecutive module anomaly pins and using the module layout (modules per string) information for the site. We continue to iterate on the Instant Inspection identification process and will support these larger anomaly types in future updates.

Q: I got an email saying the report is not available. Can I retry?

Please review the following checklist if the Instant Inspection was not successful

• Use only the drone and imaging system supported for collection data

• Use Instant Inspection flight plan using Raptor Flight OR follow the data collection guidelines for Instant Inspection

• Record Plane of Array irradiance at the time of data collection, this value is needed at the time of submission of inspection images

• Perform a visual check of the images to identify any noticeable glare on the panels and ensure complete coverage of the site

• Submit a distinct set of images for processing corresponding to each section of the site that is on a different height from ground (e.g. different level rooftops)

• Ensure that each image set (except Obliques) contains at least 6 pairs of IR+RGB images

• Select the correct type of mount (Rooftop, Carport, Ground mount) while submitting images

If any of these items were not accurately followed, inspection processing may fail. However, currently it is not possible to identify the root cause of failure of processing and hence success on retry is not guaranteed.